E-Mongolia Initiative
Mongolia
Since 2021, Mongolia implemented its first-ever e-government services, known as E-Mongolia. Early implementation of E-Mongolia coincided with the spread of COVID-19, which forced Mongolian policymakers to digitalize government services. In two years, Mongolia’s digital governance platform has expanded significantly. According to Bolor Lkhaajav (2022) as of March 2022, E-Mongolia had digitalized 630 public services, enrolled 2 million users, and successfully delivered over 8.5 million services. Besides basic services like ID cards, business registration and licenses, digital services have also extended to the banking system, processing payments online versus in-person. The implementation of E-Mongolia allowed government agencies to reduce the number of front-end offices and service operators. By introducing feedback systems, E-Mongolia has become an institutional tool that bridges government service and the private sector – considering their clientele are the same users.
Lead (category)
Government agency
Name of initiative lead (and partners)
Government of Mongolia
Categories of Digital initiative deliverables
Specific ICT technology product and/or service delivery
ICT products/solutions and services by category
E-Government Services
Non ICT products and services (deliverables)
Business and governance structure
Being implemented and funded by Government of Mongolia
DI ICT-deliverables format
Web-based platform
Mobile applications
Primary stakeholders (beneficiaries, actors, enablers)
General public/rural areas populations
Government
Size, scale or scope of primary stakeholders
Digital Initiative development Stage
Fully operational - Growing and expanding stage
Measurable impacts on primary stakeholders and target beneficiaries
Digitalized 630 public services. Enrolled 2 million users and delivered over 8.5 million services
Initiative geographic scope (or coverage) (national, regional, sector specific, specific user co-horts etc)
National
All over Mongolia
On-line resource links (Web-page links, links to videos, links to reports, etc)
Link to Digital village
Link to Digital solution